All questions related to your profile and managing it

• How can I change my password? 420
• I play in several clubs, can I have a single login? 279
• I have a single account across several clubs, how do I choose which club to display? 208
• A family member wants to become a member, can I add them? 168
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 234
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 10
• How do I change the site language? 13
• How do I set my personal access code? 15
• My data: download, leave the club, delete my account 31
• How do I become a club member online? 19

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 148
• Why are some cells pink on the board? 383
• How can I make a booking 931
• How can I book with a guest? 237
• How can I edit a booking? 200
• How can I delete a booking? 284
• All courts are occupied. Can I join the waiting list? 74
• What payment methods are available to me for a booking? 120
• How to create an open booking 44
• How to join an open match 28
• Where can I find the court access code (door code)? 9
• How do I withdraw from an open match? 7
• How do I view my booking history? 12
• How do I see the weekly schedule? 12
• How do I find and book at another club? 5

How do I register for a camp or a school?

• Sign up for a tennis lesson 105

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 12
• How do I pay for a booking with my wallet? 3
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 12
• How do I view and pay my invoices? 9
• How do I download my certificates? 13
• How do I send money from my wallet to another member? 21

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 4
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 10

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 9
• How do I install the Plugin.ch mobile app? 8
• How do I choose the notifications I receive on my phone? 13
• Where can I find the messages sent by my club? 11

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 13
• The administration home page 15

• Manage access 51
• Manage membership cards 28
• Manage clubhouse 11
• Manage restaurant credit 15
• Manage email sending 20
• Manage invoicing 16
• Manage member groups 13
• Manage registrations 24
• Manage special days 13
• Manage offers 27
• Manage online payments 12
• Manage billing regions 13
• Manage the club manager 10
• Manage challenge tournaments 19
• Manage RFID validation 23
• Manage general settings 18
• Setting up the accounts (general ledger) 15
• Configure EBICS: connect Plugin.ch to your bank 17
• Gate access log 20
• Manage multiple buildings 14

• Create a new court 26
• Manage court groups 26
• Manage booking periods 33
• Manage court usage 20
• List, edit, or delete a court 14
• Manage sports 12
• Close courts 30

• Create a new season 18
• Edit or delete a season 20
• Open the winter season by copying last season 8
• Link a sport to a season 21

• Manage recurrence authorizations 21
• Manage restrictions 18
• Manage subscription type 33
• Create booking prices: per session or per season 10
• Check rates with the rate grid 29
• Manage non-member and pay-as-you-go deductions 12
• Booking without a subscription: the guest subscription 28

• Create an item 30
• Assign an item to a member 24
• Edit or delete an item 23
• Delete an item assigned to a member 6
• Import linked items from Excel 21

• Display the member list 29
• Create a new member 38
• View a member's detailed information 33
• Display a member's operational data 12
• Manage member subscriptions 13
• Import member data 11
• Print member cards 16
• Print and export the member list 12
• Charge an item to a member or a group 18
• Link a member to a group 14
• Edit and delete a member 10
• Search for a member 6
• Managing duplicates: merging two profiles 21
• Managing units to be deducted: personalised hours and non-members 6
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 13
• Find and reactivate a removed member 12
• Issue a certificate for a member 9
• Managing families 10
• Handling erasure requests (GDPR) 23

• Add a new sponsor 19
• Invoice sponsors 19
• Re-invoice sponsors 14

• Assign and remove a role 22
• Roles and access: create and edit a role 23

• Activating the Lessons module 24
• Creating lesson items 25
• Create, edit, and delete a lesson 16
• Manage lesson groups 18
• Manage lesson enrollments 26
• Prerequisite 31
• Invoice and reminder texts 6
• Teachers' schedule 28
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 9
• Copy a lesson for the next season 21

• Complete management of equipment rental 27

• Find old invoice groups (archives) 18
• Invoice considerations and display 12
• Create invoices 28
• Send invoices by email 13
• Manage payment reminders 18
• Print invoices 15
• List and search invoices 10
• Edit and delete invoices 15
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 19
• Keeping the accounts with the general ledger 11
• Manage family discounts 10
• Import accounts from Excel 27
• Carry an overpayment over to the next invoice 36
• How invoice dates are calculated 34

• List of bank payments 10
• Processing via bank files 13
• Process a manual payment 14

• Process installments 22

• Managing bookings in the schedule 53
• Configure and use open matches 18
• Manage the set times 9
• Create a promo code and use it 9
• Refund a fixed-hour session that was released and taken again 9
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 20
• The weekly view and the all-sports view 21
• The cash journal and the history of a booking 24
• Manage cash register prices 17
• Offering items with a booking 12
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 15
• A fixed hour cannot be added: nothing is displayed 16

• Manage automatic emails 18
• Sending bulk emails 16
• Manage messages 21
• History of sent emails 5
• Writing an e-mail with the editor 21
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 19

• Enable partner search 17

• The statistics dashboard 14
• Invoicing bookings from the statistics 9

• Access the program 26
• Booking by a member 38

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 41
• Managing registrations (administrator) 18
• Managing groups and the schedule 11
• Tennis lesson invoicing 15
• Invoicing check and Youth and Sport export 16

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 18
• Adding and editing an employee 10
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 5
• Entering a compensated absence (army, maternity, illness, accident) 8
• The 13th salary and holidays for hourly employees 6
• Paying salaries and reconciling them with the bank 4
• Correcting an approved payslip 9
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 851
• Where can I find available courts in my area? 131
• How can I edit/cancel my booking if I don't have an account? 135